We’re efficient, thanks to these Top 5 Houston Managed IT Services!

Houston Managed IT Services offers IT support services such as Managed IT services, networking, cybersecurity, and computer support across Houston.

We love how they take their time in evaluating what the company needs to provide the best solutions for them.

What we like about them is that they respond on time, allowing clients minimal downtime during work hours. Even better, they will quickly fix issues remotely, which we love.

On top of that, their agents are knowledgeable in different types of platforms, ensuring clients that a dedicated technical support team can be assigned to them anytime they want.

We appreciate how the company values the security coverage of each company through their Network Security Services. Because of this, clients can avoid potential threats that can breach their contracts with their suppliers or in-house clients.

Another thing we like about them is that their lines are open 24/7. We love that they have dedicated agents who can help clients with issues involving their system.

However, since this managed IT services company has limited manpower during weekends, some companies have expressed a slower turnover during this time. 

Nonetheless, Houston Managed IT Services can still meet expectations, which we still find impressive.

Fixes issues remotely

“Great support and customer service. Quick to respond and able to fix my issues remotely. Everyone is very helpful, responsive, and pleasant to work with.”

Donde Wiltcher, Google Review

Can jumpstart your file organization and tighten security measures

“I highly recommend their services to anyone looking to tighten their cyber security as well as other basic IT needs. Wether you’re looking for a way to secure your entire business’ infrastructure or merely want to take your business to the cloud- you can. Natalia was very helpful in directing me towards what I needed and also helped me clean up a bunch of spam and get my computer into working order.”

David Infante, Google Review

Since 1995, CITOC Houston Managed IT Services has been providing small and large business owners with managed IT services and solutions, ensuring employees are working efficiently every day.

It’s quite impressive that the guys from this managed IT service company is take their time to understand the challenges of the business, not just the technical side. In doing so, they can provide more sound advice on business solutions.

On top of that, they help their clients with budgeting, ensuring the technical solutions and the services rendered are within their financial capacity.

Meanwhile, we love how they patiently respond to their clients’ questions no matter how extensive their list of queries is. 

What’s great about working with them is that they recommend new ways to improve the business. 

This tells us that this managed IT services company is proactive in ensuring that its clients utilize the best system applicable to their company.

When it comes to addressing technical concerns, we love that CITOC Houston Managed IT Services solves them on a timely basis.

However, we heard about a few reports of support incompetencies. Some agents were not able to solve concerns on the first try due to a lack of technical knowledge

Highly organized team

“We are newcomers to CITOC this year, and they have truly been a breath of fresh air. The staff exhibits exceptional organization, friendliness, and responsiveness. Additionally, their business processes offer a level of transparency we previously thought unattainable. We are thrilled to have them as our IT partner.”

Patrick Little, Google Review

Even the owner remains hands on

“CITOC has excellent IT services and computer support. Love working with their owner and team! This is definitely the place to go for managed IT services in Houston!”

John Park, Google Review

What we like most about Houston Progressive IT Services is that they have good cyber security in place. This gives clients more peace of mind knowing that the IT company has excellent security measures before an attack.

Another thing we like about them is that we can avail of their Cloud services. Most clients love that they economically save on cloud services compared to a physical server.

It’s also quite impressive that they quickly respond to concerns whether that’s remote or onsite work. They can even replace possible faulty tools or equipment within an hour of reporting.

Meanwhile, we love how the company pays attention to cable management, ensuring the desk looks neat and clean.

Additionally, if there are equipment or accessories that aren’t on hand, the company can order on the same day and will keep clients in the loop during installation day.

However, some technical support agents use jargon, preventing their clients from fully executing the solutions needed. Some may even require further clarification which contributes to a slower turnaround time.

Additionally, there are a few reports on call re-routing which signals a lack of expertise on a certain subject matter.

Impressive remote assistance 

“Progressive IT services is awesome! They always are quick to resolve any issues that I may be experiencing. Their computer support based in Houston is second to none. My office is in Omaha, Nebraska and they are still able to keep things running without stepping a foot in office.”

Marcy Knoke, Google Review

Bilingual staff

“Highly recommend. Had some issues with my company server that had other IT professional puzzled. They were able to find the solution and fix the problem fast. Great experience with their customer service. They are very knowledgeable, explains everything with detail and they have staff who speak Spanish which is a plus.”

Anthony Dominguez, Google Review

We love that employees can just reach out to the dedicated agents at Expert Computer Solutions if they have technical concerns about their computers.

It’s worth mentioning that the company can acknowledge problems, and can provide consistent updates during the process. This allows them to cascade the resolutions and make necessary follow-up steps if applicable.

Moreover, it’s quite commendable that they can quickly diagnose issues, allowing their clients to resume their work right away.

Meanwhile, if remote work won’t be enough to fix the issue, we love that this service provider can schedule an immediate onsite visit to check the problems right away.

Additionally, what we like about the IT guys here is that they provide pointers so clients can avoid having the same issues in the future.

Another thing we like about Expert Computer Solutions is that they use friendly terms, allowing their clients to quickly understand what needs to be done. This also allows them to feel confident during the troubleshooting.

On top of that, we love how professional and polite their IT agents are, even during the most stressful situations.

However, some clients have encountered longer queuing than usual, which may contribute to delays in receiving support.

Quick diagnosis

“I had an issue with my printer.  The representative Xavier was very knowledgeable and was able to diagnose the problem quickly and efficiently.  I was able to resume my duties in a timely manner. Excellent experience and customer service.”

Katrina Jason, Google Review

Keeps clients in the loop

“Techs were very helpful and response was quick. Everyone was polite and courteous and talked me through what they were doing. Great experience!”

Justin Wells, Google Review

What’s great about IronEdge Group is that they can provide full-service managed IT solutions for small and medium enterprises, allowing them to help even those businesses with minimal requirements for IT solutions.

We love that the company undergoes regular maintenance, ensuring their systems are updated to work smoothly. This prevents possible issues that can happen in the future.

Another thing we like about them is that they have excellent security measures. It’s quite impressive that they can quickly detect threats. Even better, they prepare certain steps in blocking cyber threats.

We’re quite impressed that even though they mostly provide IT solutions and services to small and medium enterprises, they still offer Cloud Services, reducing costs and IT footprint in their clients’ offices.

What’s great about the company is that they have a dedicated team that works closely with their clients to go over requirements and possible solutions.

This allows them to be on top of the project in terms of technological advancements or infrastructure improvements.

We also appreciate that they tailor-fit solutions based on the client’s requirements, ensuring that all their clients receive what they need.

However, while their team remains responsive, we noticed limited availability after business hours and even during weekends.

Patiently answers queries

“The team at IronEdge make it simple to place a help request. Always call either early or right on time with scheduled service. I love their patience and great attitude while on the phone with us and even in person. They have gone above and beyond to fix things we didn’t even know needed to be taken care of. Thank you!!”

Christin Childers, Google Review

Provides follow-up client services

“Very knowledgeable customer service support.  Everyone listens to the issues and offers several options to resolve the issue or issues.   Excellent follow through and follow up with the customer to ensure all issues have been resolved. Keep up the outstanding support and excellent customer service.”

Steve Valdez, Google Review